Terms of Use

Last updated: November 11, 2026

1. Acceptance and definitions

By registering for or using the "Wasil" app you agree to these terms and to the Privacy Policy. If you do not agree, do not use the service.

• "Wasil" or "we": Wasil Transport and Delivery Project, Kutha District, Babil, Iraq.
• "The Platform": the Wasil app and this website.
• "Customer": anyone who requests a service through the Platform. "Store" or "merchant": a business that lists its products on the Platform.
• "Courier": an independent delivery partner. "Driver": an independent taxi driver.
• "Services": delivery from stores, "Jibli", and taxi rides.

2. Eligibility and account

• The service is for people aged 18 or over.
• You register with a phone number you own and confirm it with a verification code, and you provide accurate information and keep it up to date.
• You are responsible for all activity under your account and for keeping your verification code secret. Do not share it or transfer your account to anyone.
• You can delete your account at any time as described in the Privacy Policy.

3. Wasil's role

• Wasil is an intermediary platform connecting customers with stores, couriers and drivers. The contract of sale or carriage is between the customer and the service provider (the store, courier or driver).
• Stores, couriers and drivers are independent partners, not Wasil employees.
• Wasil does not manufacture or sell stores' products and does not guarantee their quality or conformity. We make reasonable efforts to review stores and to receive and handle complaints.
• Availability of the service is not guaranteed and varies by area, time, and availability of couriers and drivers.

4. Orders from stores

• Each store sets its own prices and is responsible for their accuracy and for product availability. The delivery fee is shown before you send the order.
• We may confirm your order by calling you, and we may reject or cancel it (for example: a fake order, an address outside the service area, or inability to reach you).
• Payment is cash on delivery in Iraqi dinar. The customer must make sure someone can receive the order at the address and answer calls.
• Displayed times are estimates and may be delayed for reasons beyond our control.

5. Jibli (buy and deliver)

• You describe what you want; your request reaches the available couriers, and the first courier to accept takes the order.
• The courier contacts you (call or WhatsApp) to agree on the details and the price before buying. You are not obliged to buy anything you did not approve.
• The courier buys with their own money, and you pay them in cash on delivery: the price of the purchases plus the delivery fee. If the amount exceeds a set limit, the courier must explicitly confirm it.
• You can cancel before the courier confirms the purchase. After the purchase, cancellation is done through support, not the app.
• The courier may decline before buying, and we may refuse any request that violates the law or these terms.

6. Taxi

• The expected fare is shown before you request; waiting charges may apply according to the settings shown in the app, and round trips have their own calculation. Payment is in cash to the driver.
• The passenger is responsible for their conduct in the vehicle, must follow instructions and road-safety rules, and must not carry dangerous or prohibited items.
• The driver is responsible for their vehicle, licence and driving. Wasil is not a carrier and, to the maximum extent permitted by law, is not liable for traffic accidents, without prejudice to your legal rights against the driver.
• A driver may not be available when you request, and we do not guarantee it.

7. Cancellation

• Store orders: you can cancel in the app before the store starts preparing, and afterwards through support.
• Jibli: before the courier confirms the purchase. Taxi: depending on the ride status, and warnings appear if you cancel after a driver accepts.
• Repeated cancellations or fake orders may lead to restriction or suspension of your account.
• If a driver or courier asks you to cancel, do not cancel, and report them to us. Wasil is not responsible for lost items or problems with the driver after you cancel in the app.

8. Medicines and special items

• Wasil is not a pharmacy or a healthcare provider. Medicines are dispensed under the responsibility of the pharmacy from which the courier buys.
• You are responsible for the validity of your prescription and for using the medicine as advised by your doctor or pharmacist. Couriers do not give medical advice.
• In an emergency, call the ambulance or go to the nearest hospital and do not rely on a delivery service.
• Couriers and Wasil may refuse any request for items that the law prohibits or that require special authorisation.

9. Prohibited conduct and items

Everyone is prohibited from: fraud and fake orders, impersonation, abusing couriers, drivers, merchants or our team, requesting or carrying items that are illegal or dangerous, using the Platform for unlawful purposes, and attempting to hack the app or server, manipulate prices or use unauthorised automated means.

10. Terms specific to merchants

• Registration: registration requests are reviewed by our team and may be refused with a reason. A store is created hidden until approved.
• Accuracy: you are responsible for the accuracy of your store data, your prices and product availability, and for complying with the health and legal requirements of your business.
• Subscription: you start with a free trial (30 days by default), after which a subscription at the prices shown in the app is required. Renewal is done by transferring the amount and sending the receipt image from the app, which our team reviews. An early renewal is added to the remaining time.
• When the subscription ends: your store is hidden from customers and does not receive new orders, while orders already in progress continue to be handled.
• Refunds: amounts paid are non-refundable once the subscription is activated unless we decide otherwise.
• Suspension and deletion: we may suspend a store for violations. A merchant account is deleted through support after financial settlement.

11. Content and intellectual property

The app, the website, and Wasil's marks and designs belong to Wasil and may not be copied or exploited without permission. You grant us a non-exclusive licence to display content you upload (such as store and product pictures) within the Platform for the purpose of operating the service, and you confirm that you have the right to upload it.

12. Suspension and termination

We may suspend or terminate your account if you breach these terms or harm users or the Platform, giving you an opportunity to respond where appropriate. Provisions that by their nature survive termination (such as liability, intellectual property and amounts owed) continue to apply.

13. Disclaimer and limitation of liability

• The Platform is provided "as is" without express or implied warranties, to the maximum extent permitted by law.
• Wasil is not responsible for the acts of independent stores, couriers or drivers, for the quality of products sold, or for indirect damages or loss of profits.
• In all cases our liability does not exceed the value of the order or ride concerned, to the maximum extent permitted by law.
• None of this excludes liability that the law does not allow to be excluded (such as fraud, wilful misconduct, or personal injury caused by our fault).

14. Privacy

The processing of your data is governed by the Privacy Policy.

15. Changes to the terms

We may amend these terms, change the "Last updated" date, and notify you in the app or on the website of any material change. Continued use after an amendment means you accept it.

16. Governing law and disputes

These terms are governed by the laws of the Republic of Iraq. We encourage resolving any dispute amicably through support first, and failing that, before the competent courts in Babil Governorate.

17. Contact

• Entity: Wasil Transport and Delivery Project, Kutha District, Babil, Iraq
• Email: wasil.iq4@gmail.com
• WhatsApp: 07866573000

شروط الاستخدام (بالعربية)